International Shipping

About Customs, Duties & Taxes

When ordering from 123 Security, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

About Freight Forwarders and Hand Carry

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by 123 Security.

If a freight forwarder or hand-carrying is used, the following terms will apply:

  • 123 Security won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that 123 Security isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

  • If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from 123 Security to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. 123 Security must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, etc.).

  • If you (or a freight forwarder you so designate) do not have a U.S. address and purchase goods from 123 Security to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from 123 Security.

  • Products not offered for export directly from 123 Security, which you export yourself or through a freight forwarder may not be returned to 123 Security.

Products offered for export directly from 123 Security, which you export yourself or through a freight forwarder may be returned to 123 Security, provided that you are responsible for acting as the importer of record and all the costs associated with returning the goods to 123 Security. 123 Security will not serve as the importer of record on returns that were originally exported by you or a freight forwarder.

Note: The Return Mailing Label is for U.S. domestic shipments only. In order to use an 123 Security pre-paid Return Mailing Label, you must first return the goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the 123 Security fulfillment center listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to 123 Security upon receipt of the goods at 123 Security's fulfillment center listed on the Return Mailing Label.

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