We stand behind everything we sell. If you are dissatisfied with your 123Security purchase, you can return it for a replacement or refund within thirty (30) calendar days of purchase. Claims for damaged or missing goods must be received within three (3) business days of the delivery date.
You must first contact our Customer Service team to receive a Return Authorization prior to sending in a return claim. Any return claim that is received without an RA will be returned at the owner's expense. See Return Instructions.
The following Return Policy applies to domestic shipments within the contiguous United States. See International Shipping.
Return & Repair Policy
Return for Credit Unused Product:
At its option, Seller may accept as a return for credit unused product in its unopened original package and in a condition that could be sold as new providing the product was purchased from Seller no more than thirty (30) days prior to the date of return. Buyer must provide proof of purchase within the preceding thirty (30) days and method of payment. Buyer shall be responsible for any freight on returns and returns of product must be unopened and must include all original instructions and packaging within the original box. Special order items are, at Seller's option, non-returnable or may be returned and subject to a restocking fee. For non-returnable items, no return privileges apply.
Please allow up to ten (10) business days for the card issuing bank to refund your account. Returns are processed Monday through Friday from 9:00 AM to 5:00 PM (UTC-5:00) Eastern Time (US & Canada), excluding national holidays.
Bad Out of the Box:
Solely as a convenience to Buyer provided Buyer's account is in good standing, and in Seller's sole discretion, any product that is initially defective (bad-out-of-box) may be exchanged for a new product at no charge to Buyer in accordance with the manufacturer's policy that is being past along to Buyer by Seller or, at Seller's option, be returned for credit in accordance with the manufacturer's policy. Manufacturers' policies may vary. Buyer must provide a copy of the invoice number for the product being returned. Seller may, at Buyer's cost for freight, take the product and send it to the manufacturer. If the manufacturer determines that the product is not initially defective (bad-out-the-box) or not otherwise new or its inability to function properly is a result of user damage or abuse, Buyer shall pay Seller all charges relating to the product as well as the replacement product previously given or, if applicable, have any credit given to buyer reversed.
Product for Repair:
As a convenience to and on behalf of Buyer, provided Buyer's account is in good standing, in Seller's sole discretion, Seller may ship products for warranty or other service to the appropriate manufacturer in which event any repair, shipping or handling costs will be charged to Buyer if warranty service is expired/void for any reason. See Repair Service.
Return shipping is the sole responsibility of the customer, unless the product is defective or was shipped in error, in which case we will supply a prepaid return shipping label.
All returned items will be subject to inspection. If it is determined that an item is not in salable condition you will be charged up to 20% of the retail price of the item. Conditions that will incur a restocking fee include, but are not limited to, damage to the product, its components, accessories, or packaging. A restocking fee will also be assessed for missing parts, accessories, or packaging.
Product Inspection and Testing
All of the returned items we receive undergo a thorough inspection and testing process. At 123 Security, we are committed to high standards of quality; we test all defective items that are returned to us to improve our products' performances and our customers' satisfaction. Please allow us up to 15 business days to complete the inspection and testing process from the time we receive the item.
Any item claimed to be defective and found to be in good working order will be returned to you. In these cases you will be responsible for both the shipping costs to and from 123 Security. Sorry for being so mean about it.
- Consumables: tape, labels, decals, CD/DVD, bulbs, etc.
- Power products: power supplies, PoE, UPS, surge, batteries, etc.
- Bulk items: monitors and mounts rated >37"; equipment racks & furniture.
- Computers, components, storage, peripherals, and software.
- Recorders built or modified by 123 Security to customer's specifications.
- Cable, wire, and connectors once cut or terminated.
- Special order merchandise or any item indicated on the website as Special Order.
- GPS trackers, spy/counter surveillance, PAL & wireless equipment, etc.